Frequently Asked Questions

Please see the below answers to our frequently asked questions or alternatively send us a message and we will assist

What are the delivery charges for orders from the Online Shop?

We have a flat rate of R100 for all deliveries and deliver to any major town or city centres in South Africa.
We offer free shipping on orders over R850 or within 5km of our premises in Kirstenhof, CPT.
We also have a collection option if you are in the area.
Very large orders or rural area deliveries may incur additional delivery charges but we will communicate this with you before processing your order.

What exactly happens after ordering?

You will receive a confirmation email for your order and then another email with your invoice that contains the banking details for EFT payment. Once the proof of payment has been sent your order will be processed for delivery or collection and we will communicate further details such as tracking numbers or collection information.

Do I receive an invoice for my order?

Yes you do receive an invoice for your records

How long will delivery take?

For any items in stock, delivery within Cape Town is 1-2 working days and 3-5 working days for all major cities in South Africa.
For custom items or items on backorder, it can take up to 10 working days for orders to be processed and then 1-2 working days for any delivery within Cape Town or 3-5 working days for all other major cities in South Africa.
If you live far outside of a city, please check with us before ordering if we are able to deliver to your area – if we are, you may need to add an additional 1-2 days for delivery. You will be provided with a tracking number for your parcel. We do our best to move orders as quickly as possible so that you are not kept waiting too long and we will stay in touch should any issues arise.

Which payment methods are accepted?

We accept Payfast, Yoco Debit/Credit Card, EFT payments and cash on collection orders only. If you are paying cash on collection, please ensure that you have the correct amount as no change is kept at our pick up points.

Contact Us

Waterford Circle, Kirstenhof, Cape Town, Western Cape
Please note we do not currently have a physical store but are available for collections of online orders
Whatsapp: 079 490 1110
E-mail: busybeanbuckets@gmail.com