Contact Us

Exeter Road, Plumstead, Cape Town, Western Cape
Whatsapp: 079 490 1110
e-mail: info@busybean.co.za

Frequently Asked Questions

Please see the below answers to our frequently asked questions or alternatively send us a message and we will assist

What are the delivery charges for orders from the Online Shop?

Delivery charges are R70 within Cape Town and R100 nationwide. Very large orders may incur additionally delivery charges up to R200 but we will communicate this with you before processing your order.

What exactly happens after ordering?

You will receive a confirmation email for your order and then another mail with your invoice that contains the banking details for EFT payment. Once the proof of payment has been sent your order will be processed for delivery or collection and we will communicate further details.

Do I receive an invoice for my order?

Yes you do receive an invoice for your records

How long will delivery take?

For any items in stock, delivery within Cape Town is 2-3 working days and 3-5 working days for all major cities in South Africa.
For custom items or items out of stock it can take up to 10 working days for orders to be processed and then 1-2 working days for any delivery within Cape Town or 2-3 working days for all other major cities in South Africa.
If you live far outside of a city, please check with us before ordering if we are able to deliver to your area – if we are, you may need to add an additional 1-2 days for delivery. You will be provided with a tracking number for your parcel. We do our best to move orders as quickly as possible so that you are not kept waiting too long and we will stay in touch should any issues arise.

Which payment methods are accepted?

We accept EFT payments and cash for collection orders only. If you are paying cash on collection, please ensure that you have the correct amount as no change is kept at some of our pick up points.

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